Help with AOL Mail

If you are an AOL member and you're having problems sending or receiving emails, please click the below link most relevant to the product you are using:


AOL 9.1
AOL 9.5
AOL Desktop for PC
AOL Desktop for Mac 1.5
AOL Webmail
AIM Webmail

If you have other questions about your AOL membership, AOL Mail, or other AOL products and services, you do have other options for support. For mail issues such as error messages, access problems, and account problems, you can contact the AOL Mail team. For questions about other AOL products and services, visit the AOL Help Site. Paid members can access live chat or phone support with customer service representatives by clicking "Contact Us" at the bottom of any page on the help site.

Can I read my AOL e-mail from the Internet without using the AOL software?

Yes. You can access AOL Webmail by clicking the "Mail" link on the main AOL home page. Alternatively, you can go directly to AOL Webmail by typing http://mail.aol.com into your browser.
You can also send and receive AOL e-mail through a third party e-mail client such as Outlook using POP3 or IMAP4.

What is the maximum e-mail message size that AOL Members can receive from the Internet?

The largest piece of e-mail that an AOL member can receive from or send to the Internet is 25 Megabytes. This includes the message text, headers and the attachment combined. This size cannot be configured by the Member, or adjusted by the Postmaster Team.

I have received an e-mail with a MIME attachment. How can I decode it?

If you've received an attachment whose name ends in .mme, a MIME decoder will do the trick. If the sender did not use MIME compliant e-mail software, a MIME decoder will definitely be needed. You can find more information on this topic on AOL at Keyword: Mime or on the AOL Help website.