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Feedback Loop Information

When an AOL member clicks "Spam" for a piece of email sent from one of your IPs, this is considered a "complaint". If you are having difficulty with the number of complaints you are receiving, a feedback loop (FBL) would benefit you. Once you have created a feedback loop, you will be notified when a member reports your email as spam. Monitoring your FBL will help you to manage your mailing lists as well as detect network security issues and stop sources of spam on your network.

Feedback loop emails are sent from SCOMP@aol.net from our Outbound Mail Relay servers (OMRs). Please make sure you do not filter mail from these IPs, or you will not receive all of your complaints.

The FBL complaints you receive will contain the complete email and header information. Due to our member privacy policy, we redact the email address that the message was originally sent to. We suggest using custom email headers or a custom remove link in the email to help you determine the original recipient of the message.

To get started with FBLs, click one of the links below:

• FBL Application Information: This page explains the application process and information necessary to create a FBL.
• Feedback Technical Requirements: Not just anybody can sign up to receive complaints about a network. This page explains the technical requirements you must meet before we will review your application.
• FBL Request Form: Click here to get started with your application.
• Feedback Loop Check: See what your feedback loop is currently set to.
• Feedback Loop Renew: If you have received a Feedback Loop expiration e-mail, you can renew here.

Edit or Delete FBL: Please contact us to edit or delete an existing FBL.

• ARF: This effort will help prevent feedback loop recipients from requiring multiple parsers for various mailers' FBL reports.

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