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You are here: Home: I am blocked>>Self Help >> Missing Mail
If AOL members are not receiving your email and you are not receiving a bounce back from us there are steps you can take to help correct the problem.
Have the AOL member check their spam folder.
When email contains certain characteristics or the member has previously marked the mail as spam it will cause the email to go directly into their Spam Folder. If the email is in the Spam Folder have the member add the sending email address to their address book. This will prevent your mail from going to the spam folder. (For members who are using an older version of America Online please see the next step.)
Have the AOL member add the sending email address to their address book.
If a member has ever signed on to AOL 9.0 a Spam Folder was automatically created for them. If the member is no longer using AOL 9.0 mail may still go to the Spam Folder, but may not be available to previous versions of AOL. The member can add the sending email address to their address book which will prevent it from going to the Spam Folder. To be sure that your email is going to the Spam Folder they can use web mail at AOL.com to check the Spam Folder.
If the member has added your email address to their address book or the email is not in the Spam Folder please contact us for further assistance.
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