General Support Request

In order to resolve a delivery issue, we must know what IP address is sending your mail. To verify your outbound email address, send an email from the affected domain/address to ipconfirm@postmaster.aol.com. You will receive a reply telling you what your outbound IP address is. Please include that IP address in your request. Please do this even if you already know your IP address -- we need to know what our system sees.

If you are having difficulty receiving mail from AOL, please make sure to use a different email address that can receive email from AOL, so that we can help you.

Contact Information

Example:
Inside US: (650) 222-3333
Ouside US: +044 666 7777

Your Mail Server

You can enter multiple space/newline separated IPs and IP Ranges.

Acceptable IP Range format examples:
1.1.1.[0-255]
1.1.1.0/24
1.1.1.*

Description Of Information Needed